Help Center
Mixed Emotion FAQs
Everything you need to know about ordering, shipping, returns and more. If your question is not answered here, our team is always happy to help.
Products and Pricing
What products do you sell?
We sell premium streetwear and casual clothing under the Mixed Emotion brand, including t-shirts, hoodies, sweatshirts, shorts and jeans. Every piece is designed with our signature graphics and bold identity.
What currency do you use?
All prices on our website are listed in USD (United States Dollar).
Do you offer discounts or promotions?
Occasionally we offer promotions or discount codes. Follow our official channels or subscribe to our emails to stay updated on drops and offers.
Shipping and Delivery
Do you ship worldwide?
Yes, we ship worldwide, with a primary focus on customers in the United States.
What are your shipping options and charges?
We offer two options:
- 7 to 8 business days shipping: $29 USD
- Within 21 business days shipping: $19 USD
Shipping times are estimates and may vary due to location, customs or courier delays.
How long does order processing take?
Orders are usually processed within 2 to 5 business days, excluding weekends and holidays. Once shipped, you will receive a confirmation email with tracking details.
How can I track my order?
After your order ships, tracking information is sent to your email. Please allow 24 to 48 hours for the tracking link to update. If you do not receive tracking details, contact us at [email protected].
Are customs duties or taxes included?
No. International orders may be subject to customs duties or taxes, which are the responsibility of the customer.
Orders, Returns and Refunds
Can I change or cancel my order?
Orders can only be changed or canceled before they are processed. Once an order has shipped, changes or cancellations are not possible.
What is your return and refund policy?
All sales are final unless the item is defective, damaged or incorrect. Refund or replacement requests must be made within 7 days of delivery, and items must be unused and in original condition. Please email us with your order number and proof (photos or videos) at [email protected].
What if I receive a damaged or wrong item?
If you receive a damaged or incorrect item, contact us within 7 days, send clear photos or videos of the issue, and include your order number. We will review your request and offer a replacement or refund if approved.
Do you accept exchanges?
We currently do not offer size or style exchanges. Please review the product description and size guide carefully before ordering.
Payments and Support
Is my payment information secure?
Yes. All payments are processed through secure third-party payment gateways. Mixed Emotion does not store or have access to your payment details.
How can I contact customer support?
You can reach us any time at [email protected]. We aim to respond within 24 to 48 business hours.
Where is Mixed Emotion based?
Mixed Emotion is an online brand serving customers primarily in the United States, with worldwide shipping available.