Refund & Return Policy

At Mixed Emotion, we value customer satisfaction and product quality. Please read this Refund and Return Policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

1. Returns Policy

We only accept returns under the following conditions:

  • The item you received is defective
  • The item is damaged upon arrival
  • You received the wrong product

We do not accept returns for:

  • Change of mind
  • Incorrect size selected by the customer
  • Color variation due to screen settings
  • Items damaged after use

2. Return Timeframe

  • Return requests must be submitted within 7 days of receiving your order
  • Requests made after 7 days will not be accepted

3. Condition of Returned Items

To be eligible for a return:

  • Items must be unused, unworn and unwashed
  • Items must be in original packaging
  • Proof of purchase (order number) is required

We reserve the right to reject returns that do not meet these conditions.

4. Refund Policy

Refunds are only issued if:

  • The return request is approved
  • The item meets our return eligibility criteria

Approved refunds will be:

  • Processed to the original payment method
  • Completed within 5 to 10 business days, depending on your bank or payment provider

Shipping charges are non-refundable.

5. Exchanges

  • We do not offer size or style exchanges
  • If eligible, a replacement may be offered for defective or incorrect items
  • If a replacement is unavailable, a refund may be issued instead

6. How to Request a Return or Refund

To request a return or refund, please contact us at [email protected] and include:

  • Your order number
  • Clear photos or videos showing the issue
  • A brief explanation of the problem

Our support team will respond within 2 to 5 business days.

7. Shipping Responsibility

  • Customers are responsible for providing accurate shipping information
  • Mixed Emotion is not responsible for delays or losses caused by incorrect address details

8. Worldwide Shipping Notice

We ship worldwide with the following options:

  • 7 to 8 business days shipping: $29 USD
  • Within 21 business days shipping: $19 USD

Delivery times are estimates and not guaranteed.

9. Policy Updates

Mixed Emotion reserves the right to update or modify this Refund and Return Policy at any time. Changes are effective immediately upon posting on our website.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us at [email protected]. We are always here to help.