Shipping Policy

1. Order Processing Time

• Orders are typically processed within 2 to 5 business days
• Processing time does not include shipping time
• Orders are not processed on weekends or holidays

You will receive a confirmation email once your order has been shipped.

2. Shipping Locations

• We ship worldwide
• Our primary target market is the United States
• International orders may be subject to customs inspections

3. Shipping Options and Charges

We offer the following shipping options:

• 7 to 8 business days shipping: $29 USD
• Within 21 business days shipping: $19 USD

All prices are displayed in USD. Shipping times are estimates and may vary depending on destination, customs clearance or courier delays.

4. Tracking Information

• Tracking details are sent via email once your order is shipped
• Please allow 24 to 48 hours for tracking updates to appear

If you do not receive tracking information, contact us at [email protected].

5. Customs, Duties and Taxes

• International orders may be subject to customs fees, duties or taxes
• These charges are not included in the product or shipping price
• Customers are responsible for any additional customs charges

6. Incorrect Address Policy

Customers are responsible for providing accurate shipping information. Mixed Emotion is not responsible for orders shipped to incorrect or incomplete addresses, or for delays or losses caused by address errors. If an order is returned due to incorrect information, reshipping fees may apply.

7. Lost or Delayed Packages

• Shipping delays may occur due to carrier issues, weather or customs
• Mixed Emotion is not liable for delays beyond our control

If your package is significantly delayed, please contact us and we will assist you to the best of our ability.

8. Damaged Packages

If your order arrives damaged, contact us within 7 days of delivery and provide clear photos or videos of the damaged item and packaging. Email us at [email protected] and we will help resolve it.

9. Shipping Policy Updates

We reserve the right to update or change this Shipping Policy at any time. Updates are effective immediately upon posting on our website.

10. Contact Information

For shipping-related questions, please contact us at [email protected]. We are always here to help.